Payments methods

CREDIT CARD 

 

To select payment for the goods using a bank card on the corresponding page, you must click the button Payment for the order by bank card. Payment is made through PJSC SBERBANK using bank cards of the following payment systems:

The transfer of the entered information and connection to the SBERBANK gateway are performed using the encryption protocol SSL, i.e. through a secure connection. If the bank that issued your plastic card supports secure Internet payments MasterCard SecureCode or Verifed В Visa, you will need to enter an additional code. This website supports 256-bit encryption.


The security of the information you specified is ensured by the appropriate security systems of Sberbank. Thus, your data will remain absolutely confidential, and third parties will not be able to access them, with the exception of situations determined by law. Payments using bank cards are made taking into account the requirements of systems such as MasterCard Europe Sprl, Visa Int. and peace.

Returning an order:

For a comfortable return with minimal delivery costs, please be sure to follow the instructions of the manager who coordinates the return of the goods with you.
 

 

You can return an item within 30 days of receiving the item. Refunds of the transferred funds are made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card). To do this, please write to us on Jenesaq@mail.ru, please include:

  • Name of the good and order number
  • Reason for return
  • Photo of the product if it is damaged

Please note that such categories of goods are not subject to return, regardless of the name of the goods themselves on our website:

  • Hats
  • Mittens
  • Corsets
  • Body underwear.

We will refund you the full price of the product, minus any associated costs after we make sure that its presentation, properties, and factory labels have been preserved.

Where do you deliver?

All around the world. If you have any questions, please don't hesitate to contact us at Jenesaq@mail.ru

How long does it take to receive my order? 

The usual time for sending order is up to 3 (three) business days. If some units were missing at the time of the order, then the time for sending the order can be up to 14 working days. Please note that the delivery time means only working days, excluding weekends, national and public holidays, force majeure situations. We ship by local or international postal services, depending on the delivery address, at our discretion. We usually deliver by the following delivery services:


- Shipping worldwide: DHL or UPS

Order pick up:

In the case of delivery of goods by international delivery services such as DHL, UPS and others, delivery is carried out to the door of the Buyer. Confirmation of receipt of the goods is a signature on the receipt of the parcel by the Buyer or another person located at this address (in accordance with the rules of carriage of the relevant courier and postal delivery services). Also, the goods are considered delivered to the Buyer if the Buyer instructed the representatives of the above delivery services to leave the parcel at the door without the Buyer's presence. In this case, the risk of non-receipt of the parcel lies entirely with the Buyer.


Who pays for the shipping costs when returning or exchanging an item?

The return of the goods is carried out at the expense of the Buyer. This means that Buyer has to pay for shipping when they send the item back to us. If shipping charges have not been paid, we will deduct the shipping charges from the refund amount. When returning orders that were sent outside Russia, in addition to the shipping cost, the sum of all customs duties and taxes, including import VAT and broker services, which are paid by us in the Seller's country, will be added. These costs are deducted from the amount returned for the purchased item.

What if I want to cancel my order?

You can cancel it anytime, just write us at Jenesaq@mail.ru


If at the time of your request we have not sent you an order, we will refund your funds in full. In the event that the order has already been sent, all return rules specified in the RETURN block apply to it

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